The phone rings and even though I’m in the middle of a project I answer it just in case it’s something important. “Hey Justin, I just need to ask you a quick question.” the caller says. We know how this goes, don’t we? Forty-five minutes later I try to shift my brain back into my project. ‘Ding’ is the notification sound of my email, so I Alt-Tab over to see what email is coming in. It’s someone requesting some data, so I log into the necessary system, look it up and then sen

When I found myself repeatedly going out of my way to return to a restaurant in Chicago which has a precarious location, I began to ask myself: “What are they doing different?” This also then begged the question, are there lessons to be learned that can be applied in other business settings? Once I discovered the answer to the first question, the answer to the second was a resounding absolutely! The answer to the first question isn’t all that complicated either. In fact, it m